Managing financial debt collectors or debt collection agencies in ScotlandFounded in 2005, Group is a UK-based credit control, recoveries direction, and business process outsourcing firm operating in the B2C markets with offices in Glasgow and also Stratford-upon-Avon. Its focus is on realizing its customers' needs and providing innovative solutions that help assemble success for them and to their clients.
Now employs over 220 FTE with a capability to expand to 330 FTE across both of its extensive websites in Glasgow and Stratford upon Avon to adapt further capacity.
Widely considered a pioneer when it comes to innovation and the usage of new technology has established itself as a market leader while maintaining its freedom from bigger less agile competitors. Since the businesses launching back in 2008 and its group have won a number of high profile business awards includingthe best utilization of technology for its self service client portal WeWantToSayYes.co.uk and in 2016 for its voice recognition dialler platform, in addition to being known for advanced use of technology is to date the only DCA to have won both ideal consumer and finest commercial DCA.
Broad sector appeal, works with an assortment of customers from lots of different sectors including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we are able to work seamlessly across these businesses because of our advanced on grooming procedures which are designed to facilitate a thorough understanding of our clients business prior to commencing work with them.
When you operate with nothing is look at this now taken for granted, we take the opportunity to get to know you and your clients, the strategy we invent for you is special to your company needs and evolves together with our venture.
Customer focussed, has consistently worked with the belief that irrespective of the current situation a customer finds themselves dealing with, so they may be and will always remain a valued client of our customers, this ethos means that functions with its customers across a selection of debt kinds and age. As well as working with customers on overdue arrears and aged debt accounts also works with a number of clients at very early phase arrears, frequently in a white label capacity representing and carrying the brand name of some of the UK's biggest titles.
Investing in our people, we are a professional services business focusing on a very substantial set of criteria which are regulated by the Financial Conduct Authority, and also as part of the highly recognized Credit Services Association we are committed to ensuring that all of our people work to the very highest of standards. Development and training play a key role in the working lives of all employees at all levels, Coaching doesn't finish once induction is finished but is ever present throughout the working environment.
Quality assurance plays a key role in all we do ; QA touches all parts of our organization and is covered Five Tips for Hiring a Debt Recovery or Debt Collection Agency ... with our line of defence and backed up via our own internal audit team and different compliance capabilities.
Groups senior management team consists of a number of the most experienced and well regarded professionals in the market, with more than a 150 years combined experience in the realm of financials.